Refund Policy

This policy explains refunds and cancellation for the paid plans of Tawthiq, the privacy compliance platform available at https://tawthiq.tech.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

14-day refund

  • You can ask for a full refund of any subscription payment within 14 days of the date it was charged. This covers the first payment and each renewal.
  • You do not need to give a reason.
  • When a payment is refunded, the paid plan it covers ends and the account moves to the free plan.

How to ask for a refund

  • Use the link in your Paddle receipt, or go to https://paddle.net and look up the order with the email you paid with.
  • You can also write to us at contact@tawthiq.tech from the account email, and we pass the request to Paddle.
  • Paddle returns the money to the payment method you paid with. How long it takes to show depends on your bank or card provider.

Cancellation

  • You can cancel a subscription at any time from the account page.
  • Cancelling stops the next renewal. The paid plan stays active until the end of the period you already paid for, then the account moves to the free plan.
  • If the account has more sites than the free plan allows, you choose the sites that stay when you cancel. The others are disabled as described in our Terms of Service.
  • A cancellation made more than 14 days after a payment does not refund the rest of that period.

Free plan

  • The free plan takes no payment, so there is nothing to refund.

Billing errors

  • A duplicate charge or a charge made in error is refunded in full, whenever it is reported.

Enterprise plans

  • A signed enterprise agreement can set its own billing and refund terms. Where it does, those terms apply.
  • This policy adds to the rights you have under the law that applies to you. It does not limit them.

Updates to this policy

  • We may update this policy. The new version applies to payments made after it is published.

Last updated: 11 October 2026